Terms, Conditions and Cancellation Policy

Terms & Conditions and Cancellation Policy

Welcome to Worthy Beings. By booking or participating in any counselling service, wellbeing program, workshop, event, or equine-assisted wellbeing activity, you agree to the following Terms & Conditions and Cancellation Policy.

These terms are designed to ensure a safe, respectful, and positive experience for all participants while supporting the smooth operation of services provided by Worthy Beings.

Bookings and Payments

All appointments, programs, workshops, and events must be booked through the approved Worthy Beings booking system or by direct arrangement.

Payment may be required at the time of booking to secure your appointment or place within a program.

Program places are limited and bookings are confirmed only once payment arrangements have been completed.

Worthy Beings reserves the right to amend service fees, program fees, and payment arrangements at any time. Any changes will not affect bookings already confirmed.

Counselling Services

Counselling services are intended to provide support, personal growth, wellbeing strategies, and assistance in navigating life's challenges.

Counselling is not a crisis service.

If you require urgent support, are experiencing a mental health crisis, or are at immediate risk of harm, please contact emergency services on 000 or attend your nearest Emergency Department.

Worthy Beings reserves the right to refuse or discontinue services where it is determined that the service requested falls outside the scope of practice, expertise, or safety considerations of the practitioner.

Appropriate referrals may be recommended where alternative or additional support services are considered more suitable.

Participant Responsibilities

Participants are expected to:

Treat facilitators, staff, volunteers, horses, and fellow participants with respect.
Follow all safety instructions provided during sessions and programs.
Arrive on time where possible.
Participate in a manner that supports a safe and inclusive environment.
Notify Worthy Beings of any relevant health concerns that may impact participation.

Worthy Beings reserves the right to refuse participation or discontinue services where participant behaviour places themselves, others, horses, facilitators, or members of the public at risk.

Late Arrivals

Clients arriving up to 15 minutes after their scheduled appointment time may continue with the remainder of their session.

Sessions will conclude at the scheduled finish time and will not be extended due to late arrival.

Clients arriving more than 15 minutes late may be considered a non-attendance (No Show). In these circumstances, the full session fee may be charged, and the appointment may need to be rescheduled.

Cancellation Policy

Counselling Appointments

More than 48 hours notice:

Appointments may be cancelled or rescheduled without charge.

Less than 48 hours notice:

The full session fee may be charged.

Failure to attend without notice (No Show):

The full session fee will be charged.

Programs, Workshops and Events

More than 14 days before commencement:

Full refund available, less any non-refundable booking fees.

7–14 days before commencement:

50% refund available.

Less than 7 days before commencement:

Refunds are generally not available unless exceptional circumstances apply.

Participants may request that their place be transferred to another eligible participant where appropriate and with prior approval from Worthy Beings.

Program Payment Plans

Participants who choose a payment plan remain responsible for the full program fee once the program has commenced.

All payment plans must be paid in full by the completion date of the program unless otherwise agreed in writing with Worthy Beings.

Failure to complete scheduled payments may result in suspension from future bookings, workshops, or programs until outstanding balances have been resolved.

Cancellation by Worthy Beings

Worthy Beings reserves the right to cancel, postpone, modify, or reschedule appointments, programs, workshops, or events due to illness, facilitator unavailability, weather conditions, horse welfare considerations, safety concerns, insufficient participant numbers, or other unforeseen circumstances.

Where this occurs, participants will be offered:

A rescheduled appointment, session, or program date; or
A refund for any unused portion of services paid.

Equine-Assisted Wellbeing Programs

Participation in equine-assisted wellbeing activities involves interaction with horses and outdoor environments.

While all reasonable precautions are taken to minimise risk, participation involves inherent risks associated with working around animals and outdoor environments.

Participants are required to:

Follow all horse safety instructions.
Wear appropriate clothing and enclosed footwear.
Disclose any relevant medical conditions, injuries, or concerns prior to participation.
Follow directions provided by facilitators and horse professionals at all times.

Participants who fail to follow safety instructions may be excluded from activities where safety concerns arise.

Equine-assisted wellbeing sessions may be modified, relocated, postponed, or rescheduled due to weather conditions, horse welfare considerations, facilitator availability, or other safety concerns.

Photography and Promotional Material

Worthy Beings may take photographs, videos, or promotional content during programs, workshops, events, and activities.

Images or promotional material will only be used with the written consent of the participant or, where required, their parent or guardian.

Participants may withdraw consent for future use of images at any time by contacting Worthy Beings.

Withdrawal of consent will apply to future use only and may not apply to materials already published or distributed.

Participants Under 18 Years of Age

Participants under 18 years of age must have a parent or guardian complete all required registration, consent, emergency contact, and medical information documentation prior to participation.

For participants under 16 years of age, collection following a program or session must be completed by the parent or guardian who registered the participant unless prior written permission has been provided authorising an alternative person.

In emergency situations, verbal permission via telephone may be accepted at the discretion of the facilitator, provided reasonable steps are taken to verify the identity of the parent or guardian.

Parents and guardians are responsible for ensuring emergency contact details remain current and accurate throughout participation in the program.

Online Services

Where online counselling services are provided, participants are responsible for:

Accessing a private and suitable location.
Ensuring they have adequate internet and device access.
Protecting their own privacy during online sessions.
Attending sessions in a safe and distraction-free environment where possible.

Worthy Beings is not responsible for disruptions caused by a participant's internet connection, equipment, software, or technology.

Limitation of Liability

To the extent permitted by law, Worthy Beings will not be liable for any indirect, incidental, or consequential loss arising from participation in counselling services, wellbeing programs, workshops, events, online services, or equine-assisted wellbeing activities.

Nothing in these Terms & Conditions excludes rights that cannot be excluded under Australian Consumer Law.

Changes to These Terms

Worthy Beings reserves the right to update these Terms & Conditions and Cancellation Policy at any time.

The most current version will be available through the Worthy Beings website and may be provided upon request.

Contact Information

Worthy Beings

Port Macquarie & Wauchope, NSW

Email: hello@worthybeings.com.au

Phone: 0494 757 814

Last Updated: June 2026