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Privacy Policy

Worthy Beings Privacy Policy

At Worthy Beings, we are committed to protecting your privacy and handling your personal information with care, respect, and confidentiality. We collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Collection of Personal Information

Worthy Beings may collect personal information that is reasonably necessary to provide counselling, wellbeing services, equine-assisted wellbeing programs, workshops, and related support services.

Information collected may include:

  • Name

  • Date of birth

  • Contact details

  • Emergency contact information

  • Health and wellbeing information relevant to the services provided

  • Payment and billing information

  • Information provided through enquiries, bookings, intake forms, questionnaires, and participation in programs

How We Collect Information

Personal information may be collected through:

  • Website enquiries and bookings

  • Intake and consent forms

  • Phone calls, emails, and correspondence

  • Counselling sessions

  • Online counselling sessions

  • Program registrations

  • Direct conversations with clients

Use of Personal Information

Your personal information is collected and used to:

  • Provide counselling and wellbeing services

  • Facilitate equine-assisted wellbeing programs

  • Manage appointments, bookings, and client communication

  • Maintain accurate client records

  • Process payments and invoices

  • Meet legal, ethical, and professional obligations

  • Improve services and client experiences

Storage and Security of Information

Worthy Beings takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

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Client records are stored electronically using password-protected devices and secure cloud-based storage systems. Access to personal information is restricted to authorised persons only.

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While every reasonable effort is made to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Online Counselling and Digital Services

Worthy Beings offers online counselling services. Reasonable measures are taken to ensure online sessions are conducted using secure platforms and technology.

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Clients are encouraged to participate in online sessions from a private location and to take reasonable steps to protect their own privacy during online appointments.

Disclosure of Information

Personal information will not be disclosed to third parties without your consent unless:

  • Required or authorised by law

  • Necessary to prevent a serious and imminent threat to the health or safety of any person

  • Required as part of mandatory reporting obligations

  • Required by a court order, subpoena, or other legal process

Where appropriate and practical, clients will be informed before information is disclosed.

Confidentiality

Counselling and wellbeing services are confidential. However, there are circumstances where confidentiality may be limited, including where:

  • There is a risk of harm to yourself or another person

  • There are concerns regarding abuse or neglect requiring mandatory reporting

  • Information is subpoenaed or otherwise required by law

  • Disclosure is necessary to comply with legal or professional obligations

Where possible, Worthy Beings will discuss any required disclosure with the client before information is shared.

Website Cookies and Analytics

The Worthy Beings website may use cookies, website analytics, and similar technologies to improve website functionality and user experience.

These technologies may collect non-identifying information such as:

  • Browser type

  • Device type

  • Pages visited

  • Website usage patterns

This information is used solely to improve the website and services offered.

Access and Correction

You may request access to the personal information held about you and request corrections if information is inaccurate, incomplete, or outdated.

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Requests for access or correction can be made using the contact details below.

Complaints

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact Worthy Beings. We will make reasonable efforts to investigate and respond to your concerns promptly.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, services, or business practices. The most current version will always be available through Worthy Beings.

Contact Information

Worthy Beings

Port Macquarie & Wauchope, NSW

Email: hello@worthybeings.com.au

Phone: 0494 757 814

Last Updated: June 2026

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